WallaBuds Pro Troubleshooting Guide

Last Updated Feb 19, 2025

I. Connectivity Issues

  • Bluetooth Pairing

    • Ensure Bluetooth is enabled on your device and the earbuds are in pairing mode.

    • If already paired, try "forgetting" the earbuds in your device's Bluetooth settings and then re-pairing them.

    • Move closer to your device to rule out range issues.

    • Ensure your device's software is up to date.

  • Interference

    • Avoid using your earbuds near other Bluetooth devices, Wi-Fi routers, or appliances that might cause interference (e.g., microwaves).

  • Resetting

    • Reset your earbuds to their factory settings (consult your user manual for instructions).

    • Restart your audio device (phone, computer, etc.).

II. Sound Quality Issues

  • Low Volume

    • Increase the volume on both the earbuds and your device.

    • Check the audio balance settings to ensure both earbuds are outputting sound equally.

  • Distorted Audio

    • Clean the ear tips and speaker grilles to remove any earwax or debris.

    • Ensure a proper fit with the correct size ear tips for a good seal.

    • Try a different audio source or file to rule out issues with the content itself.

  • One Earbud Not Working

    • Make sure both earbuds are charged and properly connected to the device.

    • Reset the earbuds and try re-pairing.

III. Battery Life Issues

  • Not Charging:

    • Clean the charging contacts on both the earbuds and the charging case.

    • Ensure the earbuds are correctly placed in the charging case.

    • Try a different charging cable and power source.

IV. Microphone Issues

  • Poor Call Quality:

    • Make sure the microphone is not obstructed or covered.

    • Try using the earbuds in a quieter environment to reduce background noise.

  • Microphone Not Working:

    • Check your device's audio settings to ensure the earbuds' microphone is selected as the input device.

    • Try re-pairing the earbuds or resetting them.

V. Fit and Comfort Issues

  • Earbuds Falling Out:

    • Experiment with different sizes and styles of ear tips to find the best fit for your ears.

  • Discomfort or Pain:

    • Take breaks from wearing the earbuds to avoid prolonged pressure on your ears.

General Tips:

  • Always refer to the user manual for specific troubleshooting steps for your WallaBuds Pro.

  • Keep your earbuds' firmware and your device's software up-to-date.

  • If you've tried all troubleshooting steps and the issue persists, don't hesitate to contact the manufacturer's customer support for further assistance.

 

Still need help? Create a support request with our customer service team and we'd be happy to help.