How can I change the shipping address of my Walla Sound order?
If you would like to change your shipping address, please contact us as soon as possible.
We are able to make changes to the shipping address as long as your order has not yet been picked and packed at our logistics center, so please inform us as soon as you can.
I have received a damaged or defective Walla Sound product, what should I do?
If your shipment arrives damaged, please contact our customer service team to notify them.
To expedite a replacement, please provide photos or a video plus a description of the damage to the packaging and/or products inside. Our customer service team will be able to further assist from there.
What is the delivery time of Walla Sound?
You can expect your Walla Sound order to deliver within 3-5 business days.
Has my Walla Sound order gone through?
When your order is dispatched we send you an email notification with your shipment and tracking information. You can additionally reference this information in your Customer Account.
If you haven't received your order within 10 business days, please check the tracking information. If you have not received a notification of shipment please contact our customer service team for assistance.
How can I cancel my Walla Sound order?
If you would like to cancel, please contact us as soon as possible and a customer service representative will be able to assist you.
We are able to cancel your order as long as your order has not yet been picked and packed at our logistics center, so please inform us as soon as you can.
Where is my Walla Sound order?
There are a few ways you can check the status of your Walla Sound order.
After placing an order, you'll receive two emails from us, one when your order is confirmed and another one when your order ships. Once it's with the carrier, you can track it in a few different spots; through the tracking information provided in your shipping confirmation email, or by logging into your Customer Account.
If you haven't received your tracking number within 2 business days after placing your Worder, please reach out to our Customer Service Team.
Can I modify my Walla Sound order after it has been placed?
Yes, there is a window of time where we are able to modify your order. This occurs between when your order is placed and when your items are picked and packed by our logistics center.
If you would like to modify your order, please contact us as soon as possible and our customer service staff will be happy to assist you.
How do I place an order for Walla Sound products?
To place a Walla Sound order online, visit our website and choose among the different products that we have available.
On the checkout page, select your delivery address, preferred payment method and fill out the details where needed.
Still need help? Create a support request with our customer service team and we'd be happy to help.